1900-6866
- From Monday to Friday7:00 AM to 10:00 PM
- Saturday, Sunday, holidays/Tết:8:00 AM to 10:00 PM
- From 10 PM to 7-8 AM next day:
- - For individual credit card: If customers would like to temporarily lock your card, activate your card, change your PIN and get a PIN for the first time, please use your registered phone number, call 1900 6866, and follow the instructions on the automatic response system to perform the transaction. Alternatively, you can report card loss and emergency card lock through the LOTTE Finance website/ app. Thank you very much.
- How to lock, activate, change PIN card and get card PIN for the first time
- - For corporate cards: To report card loss and emergency card lock, please visit the website or App LOTTE Finance, select My Lotte / Manage Cards/ Report lost card/ select "Corporate" tab. Thank you very much.
0247-300-7887
- From Monday to Friday07:45 AM to 06:00 PM
- Saturday:08:00 AM to 12:00 PM
- 01:30 AM to 05:00 PM
